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Privacy Policy
Effective Date: July 16, 2025

Last Updated: July 16, 2025

This Privacy Policy explains how VPN Solutions Co Limited (“we”, “our”, or “us”) collects, uses, and protects personal data when you visit www.anystreamvpn.com (“the Website”) or use our services.

We are committed to respecting your privacy and complying with the EU General Data Protection Regulation (GDPR).

1. Who we are

VPN Solutions Co Limited is the data controller responsible for your personal data.
Email: support@anystreamvpn.com 

2. What data we collect

We adhere to a strict No-Logs Policy regarding VPN usage. We do not collect or store:

  • Your IP address
  • Browsing activity
  • Connection timestamps
  • DNS queries
  • Any data transmitted over the VPN tunnel

However, we collect a minimal amount of personal data necessary to operate our business:

a. Account Information
  • Email address (required for account creation and support)
  • Encrypted password (not visible to us)
b. Payment Information
  • We use third-party payment processors (e.g., Stripe, PayPal, crypto providers)
  • We do not store your payment card numbers
c. Support Communications
  • Information you voluntarily provide when contacting support (e.g., email, ticket content)
d. Website Usage Data
  • Limited anonymized data via essential cookies and analytics (IP anonymized)
3. Legal Bases for Processing (Article 6 GDPR)

We process your data on the following legal bases:

  • Contractual necessity: to provide the VPN service and customer support
  • Consent: for optional cookies and non-essential communications
  • Legal obligation: to comply with tax, accounting, and legal requirements
  • Legitimate interests: to prevent abuse, secure our systems, and improve our services (in ways that do not override your privacy rights)
4. How We Use Your Data

We use your personal data only to:

  • Register and manage your VPN account
  • Provide customer support
  • Process payments and manage subscriptions
  • Improve our website and services (using aggregated or anonymized data)
  • Detect, investigate, and prevent fraud or service abuse
  • Fulfill legal obligations
5. Cookies and Tracking Technologies

We use minimal and privacy-respecting cookies, such as:

  • Essential cookies: for login and site functionality
  • Analytics cookies (optional): to understand site performance (only with consent)

You can manage your cookie preferences at any time through our Cookie Settings tool.

For more details, please refer to our Cookie Policy.

6. Data Sharing and Third Parties

We do not sell or rent your data. We may share it with:

  • Payment processors (for secure billing)
  • Customer support platforms (to handle tickets)
  • Analytics providers (with anonymization)
  • Legal authorities (only when required by valid legal process)

All third-party providers are under GDPR-compliant data processing agreements and only process data under our instruction.

7. International Data Transfers

We may transfer your personal data outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with an adequacy decision from the European Commission
8. Data Retention

We retain your personal data only for as long as necessary for:

  • Providing the services
  • Fulfilling legal obligations
  • Resolving disputes and enforcing agreements

Once your account is deleted, we erase associated data unless legally required to retain it.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Port your data to another provider
  • Withdraw consent at any time (for consent-based processing)

To exercise your rights, email: support@anystreamvpn.com

If you believe your rights have been violated, you can file a complaint with your local Data Protection Authority.

10. Data Security

We take data security seriously and implement:

  • End-to-end encryption
  • Secure servers and infrastructure
  • Strong access controls and audits
  • Industry-standard best practices for cryptographic storage
11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the website or email. Continued use of the service after updates indicates your acceptance of the changes.

13. Contact Us

f you have any questions or concerns, contact us at:
VPN Solutions Co Limited
Email: support@anystreamvpn.com
Website: www.anystreamvpn.com